Job offer
Technical Support Analyst
Your work place
For our client, a company in the cybersecurity sector, we are looking for candidates for the position of remote Technical Support Analyst.
Responsibilites
- Experience in incident management.
- Basic knowledge of network and server infrastructure.
- Familiarity with the AOS application.
- Proficiency in Microsoft Office applications such as Outlook, Word, and Excel.
- Understanding of fundamental concepts in UNIX, Linux, and Windows operating systems.
- Exposure to or experience with distributed systems, BMC Patrol, Sight Scope, VERITAS, BRMS, and TMS.
- Willingness to participate in on-call rotations and demonstrate flexibility in work schedule.
Requirements
- Manages multiple ticket queues, including incident and change tickets.
- Ensures timely closure of tickets and maintains proper documentation.
- Provides updates and follows up on issues as necessary.
- Identifies when an issue requires additional resources to achieve timely resolution.
- Coordinates and escalates cross-functional efforts for complex technical issue resolution, as needed.
- Executes all functions within the major incident process.
- Demonstrates proficiency in the server support environment, including handling backups, ILOs (Integrated Lights-Out), andhands-on tasks.
- Performs reboots, re imaging, and other related processes on physical hardware.
- Communicates any issues that may impact internal or client teams.
