Job offer
eCommerce CS Specialist
Your work place
An international company based in Berlin with a stable market position. The employer offers an international environment with great development not only in e-Commerce but also in Customer Service.
Responsibilites
- overseeing customer communication through email, phone, and online messaging platforms
- facilitating the process of product exchanges and returns
- providing assistance in the preparation and submission of relevant customs documents
- coordinating internal orders for e-commerce inventory
- ensuring effective communication with warehouse and logistics teams
- monitoring product inventory levels
- managing the resources required for fulfilling e-commerce orders, such as packaging materials
Requirements
- strong communication and collaboration abilities
- fluent in both German and English
- exceptional time-management and organizational abilities
- positive and optimistic mindset
- outstanding teamwork capabilities
- proficient in using Google Workspace tools
